All pre-order purchases are non-cancellable, non-returnable, unless deemed defective. If deemed defective, products will be replaced. To start a return for a potentially defective product, you can contact us at email@example.com. Please do not send the items back to us without first contacting us. You can always contact us for any return questions at firstname.lastname@example.org.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.